What Happens When I Call

Dialing 9-1-1 from a landline telephone in New Canaan automatically reaches the New Canaan Police Department. The NCPD dispatcher will immediately dispatch the closest police unit and the ambulance to your medical emergency.  At the same time, the NCPD dispatcher will send your 9-1-1 call to CMED.  AT CMED,  a dispatcher trained in Emergency Medical Dispatch procedures will obtain additional information about the nature of your emergency and, if appropriate, will dispatch the paramedic Fly Car and/or the New Canaan Fire Department in addition to the NCVAC ambulance.

DON’T HANG UP THE PHONE!  The 9-1-1 dispatcher can help you!  CMED dispatchers are trained medical professionals who can instruct you on how to provide basic first aid while the ambulance and police officers are enroute to your location. Staying on the phone and answering the dispatcher’s questions will NOT delay response – emergency help is already on the way.

The New Canaan Police are usually the first on scene within minutes of the 9-1-1 call.  All NCPD officers are trained in CPR and the use of Automated External Defibrillators (AED). NCPD, along with New Canaan Fire Department personnel, are an integral part of the Emergency Medical Service team in New Canaan.

The New Canaan EMS ambulance and the paramedic fly car, if dispatched, arrive very shortly after the New Cannan Police and assume control of patient care. NCPD, NCFD, and New Canaan EMS work together to ensure our patients receive rapid response and state of the art emergency medical care 24 hours a day each and every day of the year.