NCEMS in the time of COVID-19

For information about the novel coronavirus and the actions New Canaan is taking, please visit the New Canaan website here.

Click here for information about testing and how to start the testing process in New Canaan.

New Canaan EMS is proud to respond professionally and safely to the increased needs of our neighbors in this challenging time. In order to assure that we maintain the best possible response times and allocate our resources in the safest and wisest way, and in accordance with current guidance, we ask that anyone with COVID-19 symptoms follow these steps:

1) Call your doctor.

2) If your doctor advises that you need hospital care, and if you are able to drive, call the appropriate COVID-19 community hotline. You will be screened and receive instructions regarding how to approach the hospital.
Norwalk Hospital: (888) 667-9262 (8am-6pm, everyday)
Stamford Hospital: (203) 276-4111 (7am-7pm, everyday)
If you require hospital care after hours and are able to drive safely, proceed by private vehicle to the hospital.

3) Call 911 ONLY if you are too sick to drive and need urgent medical care. Describe your symptoms in detail to the 911 dispatcher over the phone so that the responding NCEMS crew is fully aware of your situation.

As always, transport by ambulance does not guarantee a faster track at the emergency department. Each patient, regardless of mode of transport, will be triaged upon arrival.

If you would like more information about COVID-19, please call the Connecticut State COVID-19 Information hotline at 211. The hotline is available to answer general questions 24 hours a day, 7 days a week. If you are experiencing COVID-19 symptoms, please call your doctor; do not call 211.

We are confident that as a community we will get through this and are grateful to everyone who is doing their part to slow the spread of COVID-19.